Shipping Policy
Overview
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
1. How much is the shipping cost?
Shipping Methods:
Free Shipping on order amounts ＞99.99 USA$
Shipping Fees:
$9.99 for order amounts ≤ 99.99 USA$
All the shipping costs are automatically calculated and displayed at checkout.
2. How long does delivery take?
You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your package. The total time it takes to receive your order is described below:
The total time is the sum of the Processing Time and the Shipping Time.
Processing Time = the time between when you place an order and when we ship it;
Shipping Time = the time between when your order has been shipped and delivered to you;
The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.
Processing time: The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. Orders will be usually processed within1-3 business days, and be shipped the next day after the processing day. Order processing time may take up to 2 weeks due to the high volume of orders.
Shipping Time: The time for your item(s) to travel from our warehouse to your destination, usually takes 7-14 working days. Please kindly note that these are estimated delivery times only, this website is not guaranteeing delivery dates.
*** Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.
3. The cut-off time
Cut-off time is the time by which you need to place their order for it to begin processing on the same day. Orders that miss the cut-off time don't begin processing until the following business day.
The default cut-off time for orders is 7:00 AM GMT+8.
***Note: Since orders placed after the cutoff won't begin processing until the next business day, customers who miss the cutoff will see an extra business day added to their delivery estimate.
4. How my package will be shipped?
We will deliver the package via a different carriers like FedEx/DHL/USPS, YunExpress.
5. I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
6. Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
7. What do I need to do when I received a different product than what I ordered?
Please contact customer support at support@rocsec.com.
Full refunds are not available under the following circumstances:
1. Delays caused by the buyer providing incorrect or incomplete delivery information;
2. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
3. Any un-insured order that is lost or stolen;
4. Delays in delivery caused by any other beyond Promisyo control, such as public holidays and Customs issues.
8. Taxes & Duties
Import taxes, duties, and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
The payment of these fees and taxes is the responsibility of the recipient and will not be covered by this website. For further details of charges, please contact your local customs office.
9. Tracking An Order
You'll receive an e-mail that confirms your order has been shipped, and issues your shipment tracking number.
For more details, please view the page: Track Your Order
